Step 1 - Find your model number. You can find this by looking in your settings. Look in settings. Go to Settings>General>About. In About, to the right of the "Model Name," you'll see your iPhone size. Step 2 - Identify your iPhone size. Locate shop b
The mail courier does keep packages for a few days before sending them back to the original sender. First, please contact the mail courier to see if you can schedule a redelivery. If the courier states that the package has already been sent back to t
If your order has not yet been processed, we would be happy to make a cancellation for you. On the other hand, if your order has already been processed, we, unfortunately, would be unable to cancel it. You can return your item for a refund or exchang
If your order has not been shipped, we will be able to update your shipping address. Please email us ASAP at [email protected] with your order number and the address you wish to change delivery to. If your package has already shipped, we, u
We currently do not ship to all international locations due to heavy shipping delays, however, we are looking to expand our shipping to more international locations!. It is important to note that only our authorized resellers are authorized to sell o
Please email us at [email protected] so we can look into that ASAP for you. OR. Please contact the courier immediately and they’ll be able to help track down your package!. Wildflower cannot be held liable for packages that have been marked
All orders require up to 1-3 business days for processing. Once an order is ready to ship, our standard domestic shipping will take 3-7 business days, and priority shipping 1-3 business days. Our international shipments will require 3-14 business day
Our office hours are Monday through Friday, 8AM - 4:30PM PST.
Our battery packs will last 1 full phone charge.
Unfulfilled simply means that your order is still in our 1-3 business day processing window. This is subject to change, and once your order has been processed for shipment, the status will eventually update to “fulfilled” in your order history. If yo
Mystery Cases are added to your cart if you are purchasing a full priced item. If you have added a full priced item to your cart and still see no mystery case added, it means that they are no longer in stock. If you have any further questions, please
As stated on our return/exchange page, we only accept returns and exchanges on unused items in its original packaging. If your return was canceled it was due to our returns department deeming your item as used or damaged. You will be sent back the it
We send complimentary stickers with every phone case purchase from our website, while supplies last. We also offer additional sticker packs which you can find here - https://www.wildflowercases.com/collections/accessories/products/wildflower-10-stick
If you send in a handwritten letter requesting stickers, along with a pre-stamped envelope, we would be more than happy to send out some stickers to you! We will try to honor any specific sticker requests, depending on our stock levels. We will make
We recommend using a dry microfiber rag, or any similar fabric to clean off your case. Do not apply harsh chemicals to your case. Please also be advised that consistent exposure to heat, sun, or moisture can cause damage to your Wildflower case. Be s
Refunds will be issued to the original payment method used to place your order within 1-3 business days. It's been over 3 business days and I still don't see the funds back in my account! What do I do?. If you do not see the funds back in your accoun
Be sure to keep your case out of direct sun, heat, and moisture to prevent the silver WF emblem from falling off. Also, do not force your case into tight pockets, etc. For further case care and protection information, please visit the following link
To unsubscribe from our email list, please find a recent email from Wildflower. At the bottom of the email, there is a message stating "To unsubscribe, click here". Once you click the link, you will be successfully unsubscribed from our mailing list.
Yes, you are able to exchange your case if it is unused, and if you are within our 20-day exchange window. Please visit our returns center for more information regarding returns and exchanges using the following link - https://www.wildflowercases.com
We offer replacements for items proven defective or damaged within 30 days of the order delivery date. We also offer replacements for any factory defects, such as a missing 'Wf" emblem. For more info, please see our 6-month Warranty Policy under the
At this time, we do not plan on releasing products for phones other than Apple, but it is always a possibility for the future!. If you have any further questions or concerns, please contact [email protected]
We've designed our cases to be very protective, however, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. We consider each Wildflower case a fashion accessory. Our cases are limited edi
All order inquiries must be sent to us within 30 days of receiving the item. Unfortunately, if you reach out past those 30 days, we have every right to refuse assistance, regardless of the matter. For any further questions or concerns please contact
The fabric used on our cases should not peel off without damaging your case. It is not recommended to make any modifications to your case, or to use any harsh chemicals on it at any time. Any case with the fabric tampered with is unable to be returne
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