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What size iPhone do I have?

Find the right size case for your iPhone. Navigate to Settings. On your iPhone, go to Settings > General > About. In About, to the right of the "Model Name," you'll see the iPhone size. Order the same size Wildflower Case!. More details below... Some

My order has been returned to sender; what now?

The mail courier does keep packages for a few days before sending them back to the original sender. First, please contact the mail courier to see if you can schedule a redelivery. If the courier states that the package has already been sent back to t

How do I cancel my order?

If your order has not yet been processed, we would be happy to make a cancellation for you. On the other hand, if your order has already been processed, we, unfortunately, will be unable to cancel it. You can return your item for a refund or exchange

I entered the wrong address for delivery, can I change it?

If your order has not been shipped, we will be able to update your shipping address. Please email us ASAP at [email protected] with your order number and the address you wish to change delivery to. If your package has already shipped, we, u

Who are your authorized resellers?

We currently do not ship to all international locations due to heavy shipping delays, however, we are looking to expand our shipping to more international locations!. It is important to note that only our authorized resellers are authorized to sell o

What should I do if my package says it has delivered but I have not received it?

Please email us at [email protected] so we can look into that ASAP for you. OR. Please contact the courier immediately and they’ll be able to help track down your package!. Wildflower cannot be held liable for packages that have been marked

How long does delivery take?

All orders require up to 1-3 business days for processing. Once an order is ready to ship, our standard domestic shipping will take 3-7 business days, and priority shipping 1-3 business days. Our international shipments will require 3-14 business day

What are your office hours?

Our office hours are Monday through Friday, 8AM - 4:30PM PST.

How long does the battery pack last?

Our battery packs will last 1 full phone charge.

What does "unfulfilled" mean?

Unfulfilled simply means that your order is still in our 1-3 business day processing window. This is subject to change, and once your order has been processed for shipment, the status will eventually update to “fulfilled” in your order history. If yo

Why wasn't a Mystery Case added to my order?

Mystery Cases are added to your cart if you are purchasing a full-priced item. If you have added a full-priced item to your cart and still see no mystery case added, it means that they are no longer in stock or not available in the size ordered. If y

Why was my return cancelled?

As stated on our return/exchange page, we only accept returns and exchanges on unused items in its original packaging. If your return was canceled it was due to our returns department deeming your item as used or damaged. You will be sent back the it

Why didn't I receive stickers with my order?

We send complimentary stickers with every phone case purchase from our website, while supplies last. We also offer additional sticker packs which you can find here - https://www.wildflowercases.com/collections/accessories/products/wildflower-10-stick

How do I get free stickers?

If you send in a handwritten letter requesting stickers, along with a pre-stamped envelope, we would be more than happy to send out some stickers to you! We will try to honor any specific sticker requests, depending on our stock levels. We will make

How do I clean my Wildflower case?

We recommend using a dry microfiber rag, or any similar fabric to clean off your case. Do not apply harsh chemicals to your case. Please also be advised that consistent exposure to heat, sun, or moisture can cause damage to your Wildflower case. Be s

How long will it take for my refund to process?

Refunds will be issued to the original payment method used to place your order within 1-3 business days. It's been over 3 business days and I still don't see the funds back in my account! What do I do?. If you do not see the funds back in your accoun

How do I make sure my "wf" emblem doesn’t come off?

Be sure to keep your case out of direct sun, heat, and moisture to prevent the silver WF emblem from falling off. Also, do not force your case into tight pockets, etc. For further case care and protection information, please visit the following link

How do I unsubscribe from emails and text messages?

To unsubscribe from our email list, please find a recent email from Wildflower. At the bottom of the email, there is a message stating "To unsubscribe, click here". Once you click the link, you will be successfully unsubscribed from our mailing list.

I accidentally ordered the wrong size case, am I able to exchange it for the correct size?

Yes, you are able to exchange your case if it is unused, not a final sale item, and if you are within our 20-day exchange window. Please visit our returns center for more information regarding returns and exchanges using the following link - https://

My case is damaged, what should I do?

We offer replacements for items proven defective or damaged within 30 days of the order delivery date. We also offer replacements for any factory defects, such as a missing 'Wf" emblem. For more info, please see our 6-month Warranty Policy under the

Do you make Samsung cases?

At this time, we do not plan on releasing products for phones other than Apple, but it is always a possibility for the future!. If you have any further questions or concerns, please contact [email protected]

Are Wildflower cases protective?

We've designed our cases to be very protective, however, we do not claim to be a "rugged" type of case that is designed to protect your iPhone when mishandled or dropped. We consider each Wildflower case a fashion accessory. Our cases are limited edi

Help with an order issue, 30+ days since delivery?

All order inquiries must be sent to us within 30 days of receiving the item. Unfortunately, if you reach out past those 30 days, we have every right to refuse assistance, regardless of the matter. For any further questions or concerns please contact

The fabric on my case peeled off, what should I do?

The fabric used on our cases should not peel off without damaging your case. It is not recommended to make any modifications to your case, or to use any harsh chemicals on it at any time. Any case with the fabric tampered with is unable to be returne

Who do you have collabs with?

Wildflower x @emmachamberlain. Wildflower x @salemmitchellWildflower x @antoniiogarzaWildflower x @adelainemorinWildflower x @amandasteeleWildflower x @pizzaslimeWildflower x @hannahmelocheWildflower x @jessejostarkWildflower x @jordynjones. Wildflow

Are the 13 & 14 iPhone case the same?

Both cases may fit either the 13 or the 14 iPhone model.

What material our cases are made with?

Our cases are made up of a polyurethane backing and a rubber bumper. If you have any additional questions please contact our support team at [email protected]