FAQ's

What size iPhone do I have?

Find the right size case for your iPhone. Navigate to Settings. On your iPhone, go to Settings > General > About. In About, to the right of the "Model Name," you'll see the iPhone size. Order the same size Wildflower Case!. More details below... Some

My order has been returned to sender; what now?

Mail couriers typically hold packages for a few days before returning them to the original sender. We recommend first contacting the mail courier directly to see if you are able to schedule a redelivery. If the courier confirms that the package has a

How do I cancel my order?

If your order has not yet been processed, we would be happy to assist with cancelling it. However, once an order has been processed, we are unfortunately unable to cancel it. If your order has already been processed and shipped, you may return the it

I entered the wrong address for delivery, can I change it?

If your order has not yet shipped, we may be able to update your shipping address. Please email us as soon as possible at [email protected] with your order number and the correct delivery address, and our team will do our best to assist you

Who are your authorized resellers?

We currently do not ship to all international locations due to heavy shipping delays; however, we are looking to expand our shipping to more international locations!. It is important to note that only our authorized resellers are authorized to sell o

What should I do if my package says it has delivered but I have not received it?

If you believe there is an issue with your delivery, please email our support team at [email protected] so we can review your order and assist you as soon as possible. You may also contact the mail courier directly, as they may be able to p

How long does delivery take?

All orders require up to 1-3 business days for processing. Once an order is ready to ship, our standard domestic shipping will take 3-7 business days, and priority shipping 1-3 business days. Our international shipments will require 3-14 business day

What are your office hours?

Our office hours are Monday through Friday, 8AM - 4:30PM PST.

What does "unfulfilled" mean?

Unfulfilled means that your order is currently within our 1–3 business day processing window and has not yet been prepared for shipment. Once your order has been processed and shipped, the status in your order history will automatically update to “Fu

Why was my return cancelled?

As noted on our Returns & Exchanges page, we only accept returns or exchanges for items that are unused and in their original packaging. If your return was canceled, it was because our returns department determined the item was used or damaged. In th

Why didn't I receive stickers with my order?

We send complimentary stickers with every phone case purchase from our website, while supplies last. We also offer additional sticker packs which you can find here - https://www.wildflowercases.com/collections/accessories/products/wildflower-10-stick

How do I get free stickers?

If you would like to receive stickers, please send us a handwritten letter along with a pre-stamped envelope. We will be happy to send some stickers in return!. We will do our best to honor any specific sticker requests, depending on our available st

How do I clean my Wildflower case?

To clean your Wildflower case, we recommend using a dry microfiber cloth or a similar soft fabric. Do not use harsh chemicals on your case, as this may cause damage. Please be aware that consistent exposure to heat, sunlight, or moisture can negative

How long will it take for my refund to process?

Refunds will be issued to the original payment method used to place your order within 1-3 business days. It's been over 3 business days and I still don't see the funds back in my account! What do I do?. If you do not see the funds back in your accoun

How do I make sure my "wf" emblem doesn’t come off?

Be sure to keep your case out of direct sun, heat, and moisture to prevent the silver WF emblem from falling off. Also, do not force your case into tight pockets, etc. For further case care and protection information, please visit the following link

How do I unsubscribe from emails and text messages?

To unsubscribe from our email list, please find a recent email from Wildflower. At the bottom of the email, there is a message stating "To unsubscribe, click here". Once you click the link, you will be successfully unsubscribed from our mailing list.

I accidentally ordered the wrong size case, am I able to exchange it for the correct size?

Yes, you are able to exchange your case if it is unused, not a final sale item, and if you are within our 20-day exchange window. Please visit our returns center for more information regarding returns and exchanges using the following link - https://

My case is damaged, what should I do?

All cases purchased directly from our website carry a 6-month warranty from the date of delivery. This warranty covers factory defects only, such as a missing “Wf” emblem. If you encounter a factory defect within this timeframe, please email us a pho

Do you make Samsung cases?

Yes! We now offer Samsung cases!. https://www.wildflowercases.com/collections/samsung-phone-cases

Are Wildflower cases protective?

Our cases are designed to provide protection; however, they are not rugged cases and are not intended to protect your iPhone from drops or mishandling. Each Wildflower case is considered a fashion accessory, and our limited-edition designs require pr

Help with an order issue, 30+ days since delivery?

All order inquiries must be sent to us within 30 days of receiving the item. Unfortunately, if you reach out past those 30 days, we have every right to refuse assistance, regardless of the matter. For any further questions or concerns, please contact

The fabric on my case peeled off, what should I do?

The fabric used on our cases should not peel off without damaging your case. It is not recommended to make any modifications to your case, or to use any harsh chemicals on it at any time. Any case with the fabric tampered with is unable to be returne

Who do you have collabs with?

We have collaborated with many individuals! Please check out our collab page linked below!. https://www.wildflowercases.com/pages/collabs

What material our cases are made with?

Our cases are made up of a polyurethane backing and a rubber bumper. If you have any additional questions please contact our support team at [email protected]