How to Process a Return or Exchange

Step 1:  To start your return, please put in your 7 digit order number, which is located in your confirmation email. You will also have to input your shipping zip code that was provided at the time of checkout. Once that information is entered, please click “Start a Return” and you will be directed to the next step. 

Step 2: Once you are directed to this page, please hover over the case you would like to return or exchange and you will need to select the reasoning for your return/exchange. Once this step is complete, please click “Complete Return” and you will be directed to a new page.

Step 3: You will need to confirm the return label cost and the refund estimate amount. Please be sure to return your item(s) by the date given on the top right corner. Once you can confirm that information, please click “confirm”. 

Step 4:  On this page, you may click on “download shipping label” to download and print your shipping label. An “instant refund” is provided in the form of a Voucher code that you may copy and use to purchase a new case. If you would like to receive a refund, please do not use the voucher code.