Route Package ProtectionUpdated 20 days ago

Wildflower Cases is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Package Protection at checkout, your order will be protected from loss, damage, or theft. In the unfortunate case that your order never arrives or is broken upon arrival, you can easily file a shipping issue with Route and receive a replacement or be refunded. We are excited to offer this service to you, and we highly recommend you use Green Package Protection at checkout. Route's Green Package Protection helps cover the following instances:

• Shipping issues for packages marked "delivered" yet not received can be approved no earlier than 5 days after the “delivery date” and no later than 15 days to ensure it was not misdelivered or easily found around the premises.
• Photos of the damaged item and packaging are required for damaged shipping issues
• Shipping issues for packages presumed to be lost (where the status is not "delivered") can be filed at any time. Issue resolution is based on the estimated delivery date for your order, which is available when your claim is filed. 

If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.   

Need to file a claim?  File here